30-day money-back guarantee
We want you and your dog to love your LickNest purchase. If you're not completely satisfied, you can return your item within 30 days of delivery for a full refund.
How to start a return
1. Email us at licknest@foxmail.com with your order number and the reason for your return.
2. We'll reply within 24 hours with return instructions.
3. Pack the item securely in its original packaging (or any sturdy box).
4. Ship it back to the address we provide.
Conditions for return
- Items must be unused and in original condition.
- Returns must be requested within 30 days of delivery.
- Return shipping costs are the responsibility of the buyer, unless the item arrived damaged or defective.
Damaged or defective items
If your item arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery with a photo. We'll send a replacement or refund at no cost to you.
Refund processing
Once your return is received and inspected, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method (PayPal or credit card).
Non-returnable items
For hygiene reasons, opened consumables (such as food or treat-based products) cannot be returned unless defective.